What the HomeAway Changes Mean for Your Vacation Rental Home

homeaway changesHomeAway just announced some major updates to their policies that will impact how you list your vacation home. If you’re a Vacasa customer, don’t worry, we got this. But if you manage your own home, be sure to read on.

These changes are part of several over the past few years that position HomeAway more as a full-service booking platform and away from the advertising venue it once was.

Here are the two updates and everything you need to know about them:

All pre-booking communication must be done through the HomeAway website.

What that means for you

You’ll no longer be able to exchange phone numbers or email addresses with prospective guests before they book. While this change does mean that you won’t be able to screen guests over the phone, you can still communicate with them through HomeAway’s secure messaging platform.

All of the communication you do have will now be on the record and uneditable—just in case any issues do arise for you or your guests. It also means owners can’t ask guests to send payment and coordinate a reservation outside of the HomeAway system.

Why Vacasa homeowners don’t have to worry

Our owners don’t have to manage guest inquiries at all because we do it for them. Our Guest Services team screens each reservation for potential red flags and reaches out to guests if we notice any potential issues.

All new or renewed subscriptions must allow online booking.

What that means for you

The way travelers are booking vacation rentals is changing. According to Phocuswright’s A Market Transformed: Private Accommodation in the U.S. study, 77% of rental travelers booked online last year, up from 53% in 2012.

HomeAway says guests expect the booking process for vacation rentals to be like other experiences they book: “easy, straightforward, and online.”

As with the communication change, this means your guests will have to actually book their stay through the HomeAway booking process if you want your home listed on the site. This might mean adjusting your booking and payment processes to account for online bookings.

Why Vacasa homeowners don’t have to worry

We’ve managed online bookings on our own site and third-party booking sites for years and are equipped to make sure all bookings are secure and all owners get paid regularly. All of our HomeAway listings have already accepted online booking, so nothing changes here!


We stay abreast of the latest changes from HomeAway and all our third-party listing sites so that our owners don’t have to. Want to learn more about what Vacasa can do for you?

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